FAQs

1. WHERE CAN I PURCHASE REID BROS PRODUCTS?

ALL REID BROS PRODUCTS CAN BE PURCHASED DIRECTLY THROUGH OUR WEBSITE. SIMPLY BROWSE OUR COLLECTION, CHOOSE YOUR FAVOURITE ITEMS AND COMPLETE YOUR ORDER THROUGH OUR SECURE CHECKOUT.

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT PAYMENTS THROUGH OUR SECURE ONLINE PAYMENT GATEWAY. AVAILABLE PAYMENT OPTIONS WILL BE DISPLAYED AT CHECKOUT.

3. DO YOU OFFER DELIVERY?

YES! WE OFFER DELIVERY THROUGH A LOCAL COURIER SERVICE. YOUR ORDER WILL BE DELIVERED TO THE ADDRESS PROVIDED AT CHECKOUT.

4. HOW LONG WILL MY ORDER TAKE TO ARRIVE?

ORDERS ARE PROCESSED AND PREPARED FOR DISPATCH BEFORE BEING HANDED OVER TO OUR LOCAL COURIER. DELIVERY TIMES MAY VARY DEPENDING ON YOUR LOCATION. YOU WILL RECEIVE TRACKING DETAILS ONCE YOUR ORDER HAS BEEN DISPATCHED.

5. HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE YOUR TRACKING INFORMATION SO YOU CAN FOLLOW YOUR PARCEL’S JOURNEY.

6. CAN I CHANGE OR CANCEL MY ORDER?

IF YOU NEED TO MAKE A CHANGE OR CANCEL YOUR ORDER, PLEASE CONTACT US WITHIN 24 HOURS FOR US TO BE ABLE TO ASSIST.

7. WHAT IF I ORDER THE WRONG SIZE?

WE RECOMMEND CHECKING OUR SIZE GUIDE BEFORE PLACING YOUR ORDER. IF YOU HAVE SELECTED THE WRONG SIZE, PLEASE CONTACT US AS SOON AS POSSIBLE AND WE’LL ADVISE YOU ON THE AVAILABLE OPTIONS.

8. WHAT IS YOUR RETURNS AND EXCHANGE POLICY?

WE WANT YOU TO LOVE YOUR REID BROS GEAR. IF YOU RECEIVE AN INCORRECT, DAMAGED OR FAULTY ITEM, PLEASE CONTACT US WITH YOUR ORDER DETAILS SO WE CAN ASSIST YOU. PLEASE REFER TO OUR RETURNS & EXCHANGES POLICY FOR FULL TERMS AND CONDITIONS.

9. HOW SHOULD I CARE FOR MY REID BROS CLOTHING?

TO HELP YOUR REID BROS CLOTHING LAST, FOLLOW THE CARE INSTRUCTIONS PROVIDED WITH YOUR GARMENT. WE RECOMMEND WASHING ACCORDING TO THE CARE LABEL AND AVOIDING HARSH WASHING METHODS THAT COULD AFFECT THE PRINT OR FABRIC.

10. HOW CAN I CONTACT REID BROS?

WE’RE ALWAYS HAPPY TO HEAR FROM YOU! IF YOU HAVE A QUESTION ABOUT AN ORDER, PRODUCT, SIZING OR ANYTHING ELSE, CONTACT US THROUGH THE DETAILS PROVIDED ON OUR CONTACT US PAGE.