Shipping & Delivery Policy

Last Updated: August 2026

Thank you for shopping with REID BROS. We aim to get your order packed, dispatched, and delivered as quickly and safely as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed over weekends or public holidays will be processed on the next business day.

During busy periods, promotions, new product launches, or holiday seasons, processing times may be slightly longer.

Delivery Areas

We currently deliver throughout South Africa using trusted courier services.

Please ensure that the delivery address and contact details provided when placing your order are complete and correct.

Delivery Times

Estimated delivery times after dispatch are:

• Major cities and metropolitan areas: approximately 5–7 business days

• Regional and outlying areas: approximately 6–10 business days

These are estimated delivery times and may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

From time to time, REID BROS may offer free or discounted shipping promotions. Any applicable promotion and its conditions will be displayed on our website.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time for the courier's tracking system to update after your parcel has been collected.

Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address, contact number, and other information supplied at checkout are correct.

If an order cannot be delivered because incorrect or incomplete information was supplied, additional courier charges for redelivery may be payable by the customer.

If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that delivery information can be changed once an order has been dispatched.

Delivery Delays

While we do our best to ensure orders arrive within the estimated delivery period, courier delays can occasionally occur.

REID BROS APPAREL cannot guarantee exact delivery dates once a parcel has been handed over to the courier. However, if there is a problem with your delivery, please contact us and we will assist in following up with the courier.

Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and the affected item(s) and contact us as soon as possible after receiving your order.

Please keep the original packaging until the matter has been resolved.

Lost Parcels

If your tracking information shows no movement for an extended period or you believe your parcel may have been lost, please contact us so that we can investigate the delivery with the courier.

Failed Deliveries

Please ensure that someone is available to receive the parcel at the delivery address.

Where a courier is unable to complete delivery and additional delivery attempts or return-to-sender charges are incurred, these costs may be for the customer's account where permitted by applicable law.

Contact Us

If you have any questions regarding shipping, tracking, or your delivery, please contact REID BROS and provide your order number so that we can assist you as quickly as possible.

Thank you for supporting REID BROS.